- Material and Carechevron_right
- Packaging and Giftingchevron_right
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packaging
- Shipping and Returnchevron_right
shipping
Preparation time:
1-3 business days for regular products; 4-6 weeks for customized products; 6-8 weeks for customized silk scarves. If you need to place an urgent order, contact us at: info@softstrokessilk.com / 647-242-2392
Canadian Customers:
- Free Shipping: tracked parcel via Stallion: 1-2 weeks - Upgrade to Xpress: 2-3 business days - Upgrade to DHL/Purolator/EMS/UPS: 1-2 business days - Free Pick Up: Toronto customers can message us to arrange for pick up in the Liberty Village areaUS Customers:
- Standard shipping: Chit Chat with tracking. 1-2 weeks. Free shipping for orders over $45 CAD - Upgrade to Canada Post Xpress: 4-5 business days - Upgrade to DHL/Purolator/EMS/UPS: 2-3 business daysAustralian & New Zealand Customers:
- Standard shipping: Chit Chat with tracking. 3-4 weeks. Free shipping for orders over $100 CAD - Upgrade to DHL/Purolator/EMS/UPS: 7-9 business daysCustomers from Finland, France, Germany, Iceland, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom:
- Standard shipping: Chit Chat with tracking. 3-4 weeks. Free shipping for orders over $100 CAD - Upgrade to DHL/Purolator/EMS/UPS: 2-3 business daysCustomers from the rest of Europe:
- Standard shipping: Chit Chat with tracking. 4-6 weeks - Upgrade to DHL/Purolator/EMS/UPS: 4-8 business daysOther International Customers:
- Standard shipping: Chit Chat 4-6 weeks. This does not include tracking once the parcel leaves the U.S. If you'd like to get tracking, please contact us.Return
We accept returns and exchanges within 30 days of delivery. Returned items must be unworn, unwashed, undamaged with all original tags attached. We do not accept returned items that have been worn, damaged, washed, or altered. Custom products, face masks and lingerie cannot be returned or exchanged. If you have received a defective product, please message us. The cost of sending the products back is the customer’s responsibility.- Customization and Bulk Orderchevron_right
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Customization & Bulk Order
- Notes chevron_right
