I purchased my fiance 3 pairs of silk trunks. These were his first time having silk trunks and he is in love! They are extremely high quality and fit amazing. There was an issue with my order and I had to work with customer service. They were nothing but kind and professional. I'll happily continue to give this company my money in exchange for quality products and service. 10/10 recommend.
I love my bonnet . I was going to message you to have another one made ! The adjustments you made for a custom fit are perfect and the quality is great !
My bralettes are so comfortable, it's like I'm wearing nothing at all. It's extremely hard for me to find bralettes that are comfortable, no rubbing or digging in. I'll definitely be back for more!
Just wore my new bikini panties for the first time and I am absolutely delighted. The feel is second to none. As a guy who prefers briefs over boxer shorts, I have to say that they fit perfectly with plenty of room for the boys.
Just received my first order that included these silk boxers. They are by far the most comfortable boxers I have ever worn. The silky feel makes it feel like you have almost nothing on. Fit is perfect. Will definitely be buying a few more pairs.
I have a pillow of an irregular size. Could you make a pillowcase?
Certainly. Yes, we have made pillowcases of irregular sizes before. Please share a picture of your pillow with us, and we’ll let you know which measurements are needed.
If the size of your pillowcase is not listed in our custom pillowcase listing, please message at info@softstrokessilk.com and we’ll give you a price quote. Please check out https://www.softstrokessilk.com/products/custom-pure-mulberry-silk-pillowcase-standard-queen-king-or-custom-size-22-momme-float-collection
Can I have custom embroidery on my custom order?
We currently only have custom hand embroidery available. Silk is very delicate and we’ve tried machine embroidery before, but there is a risk of the fabric being ripped.
Hand embroidery adds an extra two weeks to your production time and is only available for custom orders. If you are interested in symbols or patterns, please message at info@softstrokessilk.com us for a quote.
Do you use 100% silk?
Yes, most of our products are 100% mulberry silk. We have a few face masks that use 95% silk or 93% silk, in which case we have indicated the information in the Material section.
When will my order be shipped?
Preparation time is 1-3 business days for regular products, 4-6 weeks for customized products and 6-8 weeks for customized silk scarves.
If you need to place an urgent order, contact us at: info@softstrokessilk.com / 647-242-2392.
Where are you located? Can I pick up my order/go in to try something on?
We currently have two pickup locations. One in Liberty Village, Toronto, Ontario; the other one in Markham, Ontario. We don't have storefronts, so these are pickup locations only.
To book a pickup, please email info@softstrokessilk.com. Products low in inventory may only be available in one of the locations, so let us know the product (item, size, colour, quantity) you are interested in when emailing.
If you'd like to try something on, we may be able to accommodate you around the Liberty Village area. Please message us for details.